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Humana

Humana

Insurance Company: Humana

Parent Company: None

 

Important Contacts

Customer Service: 1-800-448-6262
Jeremy Driggers: (405) 205-1587
Tim Larson: (918) 316-3900
Michelle Cook, Sales & Marketing Support Executive (Facebook Marketing): 417-430-7769 mcook25@humana.com

Agent Support Unit

Producer Help Desk: 1-800-309-3163
Email: AgentSupport@humana.com
Email: AgentRSOS@humana.com (claims, billing, enrollment issues)
Fax: 1-502-508-0062

For Members

Individual & Family Insurance: 1-800-833-6917
Medicare Customer Service: 1-800-457-4708
Dental/ Vision Insurance: 1-877-877-1051
Insurance through Employers: 1-800-448-6262

Tulsa Sales office

Phone: 1-918-477-9357
Toll Free: 1-800-681-0637
Fax: 1-918-499-2297
Paper Applications Fax: 1-877-889-9936

Websites

Humana: https://www.humana.com/medicare/
Producer Portal: https://www.humana.com/agent/
Pharmacy: www.HumanaPharmacy.com
Presentations: http://media.humana.com/Medicare2018/

Plan Types Offered 
    1. Medicare Advantage Plans
    2. Medicare Advantage Drug Plans
    3. Prescription Drug Plans

Contracting

Click here to get contracted.

Certifications

For Humana MA and PDP Products, you will need to complete the AHIP and Humana Certifications.

Supplies
    1. Per certifications, the fifth and last course provides you with information on how to order materials.
    2. At the end of this course, you will be able to complete your first material order.
    3. In addition, once you complete certifications and are ready to sell, Humana will automatically send you 10 starter kits for the best plan in your area.
    4. If you wish to order additional materials, you can contact the Agent Support Desk at 1-800-309-3163.
Training
    1. Humana offers training courses through the Producer Portal: https://www.humana.com/agent/
    2. Once you log in to the Portal, under “Education” click on “Humana MarketPoint University.”
    3. This will redirect you to the Humana MarketPoint University, where you can browse different topics like Medicare, and launch courses that relate to the chosen topic.
Presentation
    1. Presentation videos https://vimeo.com/showcase/5399275
    2. You can access Presentation materials through the agent portal: https://www.humana.com/agent/.
    3. Underneath “Sales and Marketing,” you can view Presentation Videos as well as access PowerPoint Presentations and Sales brochures.
Enrollment Methods
    1. Method 1: Online
      1. You can submit an application using the Online Enrollment tool available via the Producer Portal: https://www.humana.com/agent/.
      2. Once you log in to the agent portal, you will see the section “Quote and Enroll.”
      3. Under this, click on “Enter Online Enrollment.” This will take you to the enrollment portal.
    2. Method 2: Paper Application
      1. To submit a paper enrollment application, please fax the application to the following number within 24 hours of receiving the member signature:
        1. For Medicare Advantage, Prescription Drug Coverage, and Medicare Supplements: 1-877-889-9936
Scope of Appointment (SOA)

Humana requires you to submit a Scope of Appointment (SOA) form with an enrollment application. The SOA can be found in the Humana enrollment kit and has a bar code associated with it. Whenever you complete the enrollment application, you will need to put the Scope of Appointment ID number in the corresponding section.

Commissions
    1. You can view your commissions on the Producer Portal: https://www.humana.com/agent/
    2. Log in. Under “Commissions,” select “Commission Statement Portal.”
    3. You will then be redirected to Humana’s Commission Portal.
    4. From here, you can choose to view your Commission reports.
    5. You can view your commissions based on the statement date.
Client Tracking
    1. To track pending business, you will need to log in to the Humana Producer Portal: https://www.humana.com/agent/.
    2. Underneath the tab “Quote and Enroll,” there will be “Application Status.” Click on this.
    3. You will then need to search for your applicant by their zip code.
Forms
    1. Log into the Humana Producer Portal: https://www.humana.com/agent/
    2. Under the “Commissions” tab, you currently have access to the Medicare Pay Audit Request form.
    3. Under the “Compliance” tab, you also access to the Notification of Incident- Corrective Action Form.

 

Policies and Procedures

Click here to download the 2020 CMS Marketing Guidelines.

Digital Marketing

Creating a Facebook Business Page – PowerPoint

Humana Social Media Ads for Facebook– PowerPoint

Facebook Boosting– PowerPoint

 

Voice SOA

Telephonic_SOA_Job_Aid

 

Telephonic Presentation

Telephonic Presentations Guidance 06302020

 

Voice Signature

Enrollment_Hub_Telephonic_Signature_Process

 

Telephonic Enrollment (All States Except FL, NC, OK & TX)

Telephonic Enrollment Job Aid