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United American

United American

Insurance Company: United American
Parent Company: Torchmark Corporation 

Important Contacts

Customer Service: 1-800-331-2512  |  Fax: 1-972-569-3709
Agent Service Center: 1-800-925-7355  |  Email:  agencyservice@torchmarkcorp.com
Supply Requests: Fax: 469-525-4290  |  Email: agentsupply@torchmarkcorp.com

Websites

United American: http://www2.unitedamerican.com/
Producer Portal: https://unitedamerican.com/logon/

Plan Types Offered
  1. Medicare Supplements
  2. Whole Life
Contracting
Certifications
To sell United American Medicare Supplements, you will not need to complete the AHIP or any product certifications. However, to use the iGo E-app for electronic applications, you will need to become certified to do so. You can do this on the Producer Portal.
Supplies
  1. To order supplies, you will need to log into the Producer Portal: https://unitedamerican.com/logon/.
  2. Click on “Automated Supply Order Form & AdCatalog” to the right of the screen.
  3. This will take you to the Supply portal.
  4. You will need to enter in your Writing Agent Number, first and last name, and state.
  5. You will then need to verify your agent information, fill in the shipping information and email address, and click “Continue.”
  6. Now you can choose the Product type and quantity.
Training
  1. Once you log in to the Producer portal, click on “Products, Rates, Training.” This will take you to the agent website.
  2. At the top, click on “Training.”
  3. Here you will find that United American offers online training as well as free webinars that agents can participate in.
Presentation

There are currently no presentation materials available on the Producer portal.

Enrollment Methods
  1. Method 1: iGo E-app
    • United American offers the iGo E-app, which you can access from your iPhone, PC, or laptop. To be able to use this app, you will first need to become certified. You can find iGo E-app training webinars on the Producer Portal, under “Training.” After certifying, it will take 24-48 hours for you to be able to use the E-app.
  2. Method 2: Phone
    • You can also enroll an individual in a Procare plan over the phone. 
Scope of Appointment (SOA)
For Medicare Supplements, you are not required to obtain or submit a Scope of Appointment with an enrollment application.
Client Tracking
  1. To track submitted business, you will need to log into the Producer Portal: https://unitedamerican.com/logon/
  2. Click on “Agency Submitted / Inforce Business” to view previously submitted business.
  3. You can view enrollment applications you have completed by time period in which they were submitted.
Commissions
  1. To look at your commission statements, first log into the Producer Portal: https://unitedamerican.com/logon/
  2. From here, to the left under “Applications” there will be an option for “Agent Statements On-Line.” Click on this.
  3. This will redirect you to another page in which you can view your Commission Statements.
  4. You will have to enter in your Agent number.
  5. You can also choose which Commission time period to view.
Forms
  1. To access forms specifically for submitting business, log into the Producer Portal: https://unitedamerican.com/logon/
  2. Click on “Products, Rates, Training” to the right of the screen.
  3. Then click on “Submit Business.”
  4. This will make available different forms that are needed for submitting business, such as the bank draft authorization form.