Step 1: Create a free account
- Visit Join.Me
- Choose the orange "Get Started" button.
- Enter your information (several screens).
- Download the app to your desktop.
<---It will look like this.
****Do not pay for the pro version. You will be able to keep the free version indefinitely and it will suit our purposes.****
Step 2: Double-click on the app
A small dark menu frame will appear at the top of your screen.
It will unfold and you will see two options --Start or Join a meeting.
Step 3: Start meeting, call for support
- Choose Start a meeting. **Always choose the "one-time code" option before clicking the play button to the right.
- Call for support (Ext. 1005).
- We will ask for the 9-digit code located in the small black box at the very top of your screen.
- We will join the meeting allowing us to see what's on your screen.
*Sometimes, you will be asked to join a meeting, and in those cases, we can share our screens with you to help you resolve your issue.